Shipping & Returns

Shipping

Processing

Orders will typically ship out within 4-6 business days from when the order was placed. You will receive a notification via email once your order has been shipped.

Please keep in mind, processing times may be extended around busy holiday seasons.

Where Do We Ship?

At this time, we are only shipping to the United States and Canada.

Shipping Address

Buyers are responsible for providing an accurate and up-to-date shipping address. If an item is not delivered to the buyer because of an inaccurate shipping address, a full refund is not guaranteed.

Estimated Shipping Times

Purchases are shipped via USPS, UPS, or DHL depending on the order. Shipping times are dependent on the USPS, UPS, and DHL operating at full-capacity.

Please keep in mind that USPS, UPS, DHL and other shipping companies are still experiencing COVID-19 related impacts.

United States: 3-14 Days
Canada: 7-30 Days

We do our best to meet these shipping estimates, but cannot guarantee them. Please keep in mind, shipping times may be extended around busy holiday seasons.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns & Exchanges

For returns and exchanges, please contact us within 3 days after delivery and ship back within 7 days after delivery. For cancellations, please contact us within 24 hours after your purchase is made. Order cancellation is not possible once the item has been shipped.

Conditions of Returns & Exchanges

We accept returns only if the product is found to be defective, or if you received the wrong product from the item described on your purchase receipt. We are happy to exchange a defective product for you with a replacement or will exchange for other product of equal or lesser value. The buyer is responsible for the return/exchange shipping cost. If the item or items are not returned in their original conditions, they buyer is responsible for any loss in value.

Questions/concerns about your order? Please email us at knotsofartshop@gmail.com

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